Returns and Refund Policy

We stand behind the quality of our products and want you to be fully satisfied with your purchase. That’s why we offer both a 45-day money-back guarantee and a 12-month store credit warranty.

45-Day Money-Back Guarantee

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return for a full refund to your original payment method.

To be eligible for a refund, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at customerservice@foxflame.com. Returns must be sent to the following address:
1200 West 4th Street, Suite D, Granite City, IL 62040

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

You can always reach out with questions at customerservice@foxflame.com.

12-Month Store Credit Warranty

If your item experiences a manufacturing defect or stops working properly within 12 months of purchase, we offer store credit for the value of the item.

To initiate a warranty claim, contact customerservice@foxflame.com with a description of the issue and proof of purchase. We may request photos or for the product to be returned for inspection. Store credit will be issued upon approval.

This warranty covers manufacturing defects and normal use. It does not cover misuse, accidental damage, cosmetic wear, or modifications.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can make it right.

Exchanges

The fastest way to exchange a product is to return the original item (if eligible) and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank.

If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us at customerservice@foxflame.com.

Changes

While this policy is subject to change, we will always honor the version published at the time of your purchase.