Instantly and safely add the elegance of a real gas flame to your indoor or outdoor fixtures — featuring the world’s most realistic LED flame bulb!

WHAT IS THE SHIPPING AND DELIVERY TIME FRAME?

When placing your order please note the following normal delivery times for most products:

2-7 days business for most products and a maximum of 10 business days for limited few products.

If you have not received your order within the time frame above, please do not hesitate to contact us and provide your order number to expedite the process.

CAN I GET FREE SHIPPING WITH MY ORDER?

We always offer free shipping

No promotion code is required.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@foxflame.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@foxflame.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too. We will always strive to provide the best customer service possible, do not hesitate to contact us at support@foxflame.com.